By placing an order with Alexander Essentials you agree that you have read, understood and agreed with our terms and conditions of delivery. Full terms and conditions can be found HERE.
We provide a first class service to all our customers. As many of our items are made to order, we aim to despatch your order within three days of receipt.
Trade and Therapist account holders receive FREE Postage and Packaging on all orders over £50.00 excluding VAT. All orders below will be charged £5 (including VAT) for delivery.
Rates for Isle of Wight, Isle of Man and the Channel islands may have a surcharge.
We ship our European orders by Parcelforce, except for a few countries where FedEx is the most cost-effective method. There is a £25 customs handling fee for certain non-EU countries.
Please expect up to 5 days for delivery to remote areas.
USA & Canada
We ship all our US orders via Parcelforce globle Priority®. Deliveries are expected to reach most major destinations within 5 working days, though this depends upon customs clearance time.
Rest of the World
We ship worldwide to over 220 countries via Parcelforce Globle Priority®. Deliveries are expected to reach most major destinations within 5-14 working business days.
Hazardous shipping surcharge
Due to restrictions on international air freight, some Items will be displayed at the checkout as Hazardous with (*) and will have a shipping surcharge of £40 per consignment.
To avoid this surcharge you may have to consider purchasing two smaller quantities of the same product. For example two 30ml tea tree would not be classed as hazardous but one 50ml tea tree would be.
As this is a flat fee, it will be charged only once per consignment, so if you order many different hazardous items, you will only incur one hazardous surcharge.